FAQ


1. How do i place an order?

When you have found a book or other item you like, it is easy and safe to buy it. You can choose to order by our secure online ordering system or to send your order to us by email: contact@booksanjal.com Wholesale orders: Contact us at contact@booksanjal.com Online Orders: Click on the “ADD TO CART” button under the item you wish to buy and it will be added to the website shopping cart. Want to buy another item? Browse through and add the items you'd like to buy to the cart. Once you're done, you can check out the products that you've chosen and their prices on the cart page. In case you want to buy more than one copy of any item that you have placed in the shopping cart, simply change the number in the Quantity box. Want to delete an item from your shopping cart? Click on the 'cross' button placed next to the item. When you are ready to buy, click on the 'checkout' button placed at the right corner. You will be redirected to the login page. If you already have an account, enter your sign-in credentials. Else, you can sign-up via your email, facebook or google. All finished, if it hasn't been auto-filled, enter your contact number. All finished? Now enter the shipping details. The delivery charge will be automatically calculated based on your location and the size of the book(s). If you have a promo code/gift voucher, this is where you redeem it. Now, click on the 'next' button to choose your payment method. As of date, our payment options are 'Cash on Delivery' for major cities in Nepal and 'IME pay' for other places. If all of this is completed, your order will be sent to us by our secure ordering system and you will receive an email confirming the order in detail (this email may take up to one hour to arrive).

2. I am looking for a particular book. Can you help me find it?

Please use our search feature to look for books, that’s what we do. You can run a search through the name of the book, the author's name, category and ISBN. So if our search feature can’t find them, we probably can’t help. Please make sure to enter the correct details (spelling wise) for the search to function properly even though we're working to make it perform better. However, if you have any particular book(s) that you're 'really' looking forward to read and it's not available with us, you can request an order through our order form or contact us at sales@booksanjal.com

3. Which cities or state do you deliver to Inside Nepal?

Booksanjal is rapidly expanding! Here is the latest list of cities we are serving:

  • Pokhara
  • Kathmandu
  • Bharatpur
  • Butwal
  • Biratnagar
  • Birgunj
  • Hetauda
  • Bhairahawa
  • Nepalgunj
  • Dhangadi
  • Dharan
  • Itahari
  • Damak
  • Birtamode

4. What is the delivery charge?

We are primarily based in Pokhara and as of now, all of our shipments are sent out from Pokhara and so, the delivery rates applicable are calculated from Pokhara to your city(destination). The rates are based on both time and distance. Inside Pokhara Valley - 50 Rupees. (Regardless of the weight of book(s) Pokhara to Kathmandu/Bharatpur - 100 Rupees for books up to a kg (Any weight up to a kg) And +80 Rupees for every extra kg .

For example : If the book(s) weigh 2.1 kg altogether, this would classify as up to 3 kg; 260 rupees in delivery charge(100+80+80). Pokhara to other cities - 150 rupees for books up to a kg (Any weight up to a kg) and +80 Rupees for every extra kg. For example : If the book(s) weigh 1.3 kg altogether, this would classify as up to 2kg; 230 rupees in delivery charge(150+80). Please note that the delivery charges are determined by Aramex (our delivery partners) and no extra charge is added on top of it. The weight of book(s) is calculated at checkout ( The weight for all the books on our website is entered in our database.)

5. How long does it take to get book delivered to my city or area?

Depending on the time of day your order is placed, the delivery window is: Inside Pokhara Valley: Same day ( Delivery time 11 am-6 pm) Kathmandu: 1-3 days ( Usually within 2 days) Bharatpur, Butwal: 3-5 days All other cities: 5-7 days Please note that the delivery service (Aramex) is closed on Saturdays and local holidays.

6. Is the quoted price exactly what i will pay or are there any hidden charges?

As long as there are no changes to your location once it is in transit (location changes, waiting time, cancellations), the price charged to your payment method will be the price we initially quoted you, with no hidden fees or surcharges.

7. Incorrected Book/ Not as Described/ Damaged

All purchased books are non-returnable and non-refundable. However, your'e eligible for a full refund of the purchase price, including original shipping costs, if your return is the result of an error on the Booksanjal's part. If you receive the incorrect book or if it arrives damaged, you’ll also be refunded return shipping charge as well. To receive a refund, you must return your item directly to us within 7 days of the estimated delivery date and in the same condition you received it in.

8. Where are you based?

Our only physical outlet as of date is based at Bhotahiti, Kathmandu. However, we provide delivery services to major cities of Nepal and overseas. (Delivery Charges incur, based on the location and the size of the book(s).